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TERMS & CONDITIONS

Welcome to our online carpet and rug store! By using our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.

CUSTOMER CARE

  • We are committed to providing excellent customer service. If you have any questions or concerns, please contact us at contact@silkwool.ae or by phone at +971 50 665 6405. We will respond to your inquiries as soon as possible, typically within 24 hours during business days.

  • We offer a variety of resources to help you choose the right rug, including detailed product descriptions, size guides, and care instructions. You can also contact our customer service team for personalized recommendations.

​WHOLESALE INQUIRIES

  • We welcome wholesale inquiries from businesses across the UAE. Please contact our wholesale team at wholesale@silkwool.ae. They will be happy to discuss our wholesale offerings and provide you with a quote.

  • We offer competitive pricing and volume discounts for wholesale orders. We also have a dedicated account manager who will be your point of contact for all your wholesale needs.

​PRIVACY & SAFETY​

  • We take your privacy very seriously. We collect and use your personal information only as described in our Privacy Policy, which you can access here: Privacy Policy

  • We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  • We will never share your personal information with third parties without your consent, except as required by law.

PAYMENT METHODS​

  • We accept all major credit cards, debit cards, and cash on delivery (COD). We also offer secure online payment through our trusted payment processing partner.

  • All transactions are processed securely using Secure Socket Layer (SSL) technology to protect your financial information.

  • You can choose your preferred payment method at checkout.

These Terms & Conditions are subject to change at any time. We will notify you of any changes by posting them on our website.

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